FAQs

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Frequently Asked Questions

Travel Preparation

1. What documents do I need to visit Kenya?

All travelers require:

  • Passport valid for at least 6 months beyond your travel dates
  • Valid Kenyan visa (apply online via evisa.go.ke)
  • Yellow fever vaccination certificate (if coming from endemic areas)
  • COVID-19 vaccination/test documents if required

2. What vaccinations do I need?

Recommended vaccinations include:

  • Yellow Fever (mandatory for some travelers)
  • Hepatitis A & B
  • Typhoid
  • Tetanus
  • Malaria prophylaxis (consult your doctor)

3. What should I pack for my safari?

Essential packing list:

  • Neutral-colored clothing (khaki, beige, green)
  • Light jacket for cool mornings/evenings
  • Comfortable walking shoes
  • Sun protection (hat, sunglasses, sunscreen)
  • Binoculars and camera with extra batteries
  • Universal power adapter (Type G)

Safari Experience

4. What's the best time for safari in Kenya?

Kenya offers great wildlife viewing year-round, but prime times are:

  • July-October: Great Migration in Maasai Mara (peak season)
  • January-February: Dry season, excellent for general game viewing
  • November: Short rains, lush landscapes with fewer tourists

5. Are safaris safe?

Absolutely. We prioritize your safety with:

  • Experienced guides trained in first aid and wildlife behavior
  • Well-maintained vehicles with communication equipment
  • Strict adherence to park rules and safety protocols
  • 24/7 emergency support during your trip

6. Can children go on safari?

Yes! We offer family-friendly safaris with:

  • Child-appropriate accommodations
  • Specialized vehicles with child seats
  • Shorter game drives and kid-friendly activities
  • Many lodges have minimum age requirements (typically 5+ years)

Booking & Payments

7. How far in advance should I book?

We recommend:

  • 6-12 months: For peak season (July-October) and luxury lodges
  • 3-6 months: For standard seasons
  • 1-3 months: For last-minute availability (subject to limited options)

8. What payment methods do you accept?

We accept:

  • Credit cards (Visa, Mastercard, Amex)
  • Bank transfers
  • Mobile money (M-Pesa for Kenyan residents)
  • Secure online payments via our booking portal

9. What is your cancellation policy?

Our standard policy:

  • >60 days: Full refund minus bank fees
  • 30-60 days: 50% refund
  • <30 days: No refund (consider travel insurance)
  • Some lodges have stricter policies during peak season

While in Kenya

10. What currency should I bring?

Kenyan Shillings (KES) are preferred, though USD are widely accepted:

  • ATMs available in major towns (Visa/Mastercard)
  • USD bills printed after 2006 (no tears or marks)
  • Small denominations useful for tips/souvenirs
  • Credit cards accepted at most lodges and hotels

11. Is tipping expected?

Tipping is customary for good service:

  • Guides: $10-15 per person per day
  • Lodge staff: $5-10 per person per day
  • Drivers: $5-10 per person per day
  • Tip in USD or KES at your discretion

12. What's the internet/phone situation?

Connectivity varies:

  • Major cities have 4G coverage (Safaricom has best network)
  • Most lodges offer WiFi (often in common areas only)
  • Remote areas may have no signal - perfect for digital detox!
  • Consider buying a local SIM card for data (~$10 for 5GB)

Still have questions?

Our safari experts are ready to help you plan your perfect Kenyan adventure.

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